“ First time here in awhile, it has changed a bit. The vegetables you put into the little soup pot are now part of a vegetable salad bar, so you get to choose from more vegetables in a bowl they give you. ... ”

“ As of Dec 2022, this is only one of two hot pot places in the Columbus area that I am aware of. In general, I liked the food, options, and price. This restaurant is also better than its competitor for newbies (If you’ve never had hot pot before) due to its menu options and sauce options. Also less busy (don’t have to wait for an hour for a table) and better atmosphere. Location: this is in a plaza with a big parking lot and has no issue with parking. Plenty of spaces to park and not far. It’s right next to an Asian grocery store (Cams) so you can stop by and grab some stuff either before or after your meal. Food: I ordered the chicken and mushroom broth. It was excellent. Price: of all the hot pot places I’ve been to, this has standard pricing. The combos are cheaper, but you don’t get to personalize it as much as the a la cart items. Atmosphere: I liked that this restaurant had add booth tables so it was nice and comfy. There is a robot that delivers your drinks and food. I went in a Wednesday night and you didn’t have to wait for a table. There is a sauce bar that you help yourself out to. It’s nice that there are already some premade sauces for those that haven’t figured out how to make your own. There is also complementary dessert (red bean soup) that you also help yourself. Staff: nothing of note. Not amazing but not bad. So I’d say good service. Though, it would have been helpful if he told us that there was a sauce bar. Also, the red bean soup is complementary. ”

“ Tasty hotpot options, we were served by humans and robots. Definitely a great experience. Veggie bar has fresh and plentiful options. ”

“ Great place! You will be seated and scan the QR code to order. A Bot will bring your bowls and utensil and then bring out your food. You can go to the veggie buffet and pick out as much veggies as you want. There is also a table with sauces, pot stickers and other sides. ”

“ The reservation process was super easy online and confirmed quickly. We were greeted and given an option on where we would like to sit in the restaurant. We were then explained the ordering process. Extra plates were immediately brought out by a robot, quickly followed by our soups. The portions are large for the price and everything was delicious. The waitress was very friendly. Waitresses do jot check in often, but this is by design to give you space. When I did need something she quickly came to help. I would 100% recommend this place. ”

“ This place is great! Tonight was our first time there, and we went in not knowing what to expect. There was a little bit of a first-timers learning curve, but we caught on pretty quickly. Don't rely on the menu that's posted on their website- in reality, it's quite different than the one in the restaurant. Everything is ordered via QR code and a robot will bring your place settings and proteins/carbs for your got pot. Everything else is buffet style. It's truly an experience. We had a party of 2 and were there for almost 2 hours. Don't go if you're in a rush; allow plenty of time for you to enjoy the experience. ”

“ This is the best hotpot place in Columbus. I love the Mala broth, the perfect combination of spicy and flavorful! Today I went and saw that they are actually planning to stop serving hotpot and become a dim sum place, but I hope the management will reconsider, as I come here regularly for the soup and tell all my friends to check it out as well ”

“ [CHECK OUR PROFILE FOR MORE] Hello everyone and welcome back in today’s review we are going to be reviewing MALA HOTPOT HILLIARD. This is our very first time visiting this restaurant and we wanted to pay attention to details to rate it with honesty and to be fair. What makes MALA HOTPOT HILLIARD so special and unique in comparison with others?: 1. No waiting at all. 2. Great customer service. 3. Food was amazing. 4. Nice and clean facility. 5. Free parking lots. 6. Wheelchair access. 7. Friendly service and they are always happy to serve. 8. Nice environment. 9. Cozy place. 10. Fair price in comparison with all you can eat. 11. Perfect place for everyone. 12. Bring your family, friends, have a date etc. Amazing place. 13. Food’s sizes A. 14. No take outs available unless you pay for, for example if you buy your meats, soups etc. it’s fine however no salad bar takeout available. 15. Combos includes salad bar(We loved it). Observations and recommendations: 1. Menu should have pictures included to make it simpler specifically for customers that never been there before a menu with pictures of what it’s offered attracts more clients. If this review was helpful please hit button and follow us for more. We Accept Tips, Invitations, Rewards, Blessings or a lot of Thanks by Rating our Reviews and Following Us. Blessings ”